Phone: Have a question or need immediate assistance? Call us at +43 664 2235839. Our customer service team is available Monday to Friday, 9 AM - 6 PM CET.

Email: For any inquiries, please email us at Office@thebeautymatters.at. We aim to respond to all emails within 24 hours.

Visit Us: If you're in Vienna, feel free to visit our office at Salvatorgasse 10, 1010 Wien, Austria. Please contact us in advance to schedule an appointment.

Connect with Us on Social Media

Follow us on our social media channels to stay updated on the latest products, offers, and beauty tips. We're active on Instagram, Facebook, and Tiktok.

Customer Support Hours

Our customer service team is available during the following hours:

• Monday to Friday: 9:00 AM - 6:00 PM CET
• Saturday: 10:00 AM - 2:00 PM CET
• Sunday and Public Holidays: Closed

Frequently Asked Questions (FAQs)

Before reaching out, you may find your answer in our FAQ section. We cover a wide range of topics, from order tracking to returns and exchanges.

Feedback and Suggestions

We continuously strive to improve our products and services. If you have any suggestions or feedback, we would love to hear from you. Please send your thoughts to Office@thebeautymatters.at.

Need Help with an Order?

If you have questions about your order, please have your order number ready when contacting us so we can assist you more efficiently.

Privacy Matters

Your privacy is important to us. Rest assured that any information you share will be handled in accordance with our Privacy Policy.

Thank you for choosing Beauty Matters. We look forward to assisting you!